Kreatrix.ai

At Kreatrix ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at kreatrix.ai (the "Service").

By using Kreatrix, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

1. Information We Collect

Account Information

When you create an account, we collect:

Email address
Username and display name
Profile picture (if provided)
Password (stored securely hashed)
OAuth provider information (if you sign in with Google, etc.)

Uploaded Content

To provide our AI services, we process:

Images you upload for editing or generation
Videos you upload for processing
Text prompts and inputs you provide
Generated outputs (images, videos, text)
Flows and workflows you create

Usage Data

We automatically collect:

IP address and approximate location
Browser type and version
Device information (type, operating system)
Pages visited and features used
Time and date of visits
Referring URLs
Error logs and performance data

Payment Information

Payment processing is handled by third-party payment processors. We do not store your full credit card numbers. We receive:

Transaction IDs and payment status
Last four digits of card (for display purposes)
Billing address
Subscription status and history

2. How We Use Your Information

We use collected information to:

Provide the Service: Process your uploads through AI models, generate outputs, and deliver features you request
Manage Your Account: Create and maintain your account, process subscriptions, and handle support requests
Improve Our Service: Analyze usage patterns to improve performance, fix bugs, and develop new features
Communicate: Send service updates, security alerts, and (with your consent) marketing communications
Ensure Safety: Detect and prevent fraud, abuse, and violations of our Terms of Service
Legal Compliance: Comply with legal obligations and respond to lawful requests

3. Sharing with Third Parties

We may share your information with:

AI Model Providers

To process your content, we send data to third-party AI service providers for:

Image generation and editing
Video generation and processing
Language model processing

These providers process your content to generate outputs and may have their own privacy policies.

Infrastructure Providers

Cloud hosting providers
Database services
Content delivery networks
File storage services

Analytics Services

We use analytics tools to understand how users interact with our Service. See our Cookie Policy for details.

Payment Processors

Third-party payment processors handle transactions and receive necessary billing information.

Legal Requirements

We may disclose information if required by law, subpoena, or other legal process, or to protect our rights, safety, or property.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. For detailed information, see our Cookie Policy.

You can control cookies through your browser settings, but disabling them may affect Service functionality.

5. Data Retention

We retain your data as follows:

Account Data: Retained while your account is active, plus 30 days after deletion request
Generated Content: Retained until you delete it or close your account
Uploaded Content: Processed temporarily and may be cached for performance; permanent storage only if you save to your gallery
Usage Logs: Retained for up to 12 months for analytics and security
Payment Records: Retained as required by tax and accounting laws (typically 7 years)

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal retention requirements)
Portability: Request your data in a machine-readable format
Opt-out: Unsubscribe from marketing emails using the link in each email
Restrict Processing: Request we limit how we use your data

To exercise these rights, contact us at support@kreatrix.ai

California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

EU/EEA Residents (GDPR): You have additional rights including the right to lodge a complaint with your local data protection authority.

7. Security Measures

We implement reasonable security measures to protect your data:

Encryption in transit (TLS/SSL) and at rest
Secure password hashing (bcrypt)
Regular security audits and monitoring
Access controls and authentication
Secure cloud infrastructure with reputable providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws.

We take steps to ensure adequate protection, including using Standard Contractual Clauses where required and selecting providers with strong privacy practices.

9. Children's Privacy

Kreatrix is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date and, where appropriate, sending you a notification.

Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@kreatrix.ai